How much does Crescendo AI cost?

Crescendo AI uses enterprise pricing. Contact their sales team for a custom quote.

Does Crescendo AI have an API?

Yes, Crescendo AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

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AI Tools

Q: What can Crescendo AI do?

Crescendo AI can: AI Chat Assistant for personalized conversations, AI Voice Assistant for end-to-end issue resolution, AI Email Assistant for scaled, on-brand responses, Multimodal capability for seamless channel switching (chat, voice, image). Best for: Automating customer support for large enterprises.

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Crescendo AI

Outcome-Guaranteed CX

AI-Human Hybrid

Omnichannel Support

Enterprise-Ready

Fast Deployment

Guaranteed CX outcomes, powered by AI and expert teams.

Last updated: May 25, 2026

ENTERPRISE

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Quick Answer

Crescendo AI is an AI-native contact center solution that blends advanced AI with human expertise to deliver guaranteed customer experience outcomes across chat, voice, and email. It offers AI assistants, operational AI, and insights, backed by 24/7 human support and a Total Outcome Guarantee. Best for large enterprises seeking to automate and optimize omnichannel customer support. Outcome-based pricing.

About Crescendo AI

Crescendo AI is an AI-native contact center solution for enterprises that delivers guaranteed customer experience outcomes across all channels. It provides AI assistants for chat, voice, and email, combined with human expertise for continuous optimization and seamless handoffs. Unlike traditional solutions, Crescendo offers outcome-based pricing and a total outcome guarantee.

What Makes It Unique

Crescendo AI uniquely combines advanced AI technology with a managed service of human CX experts, offering a 'Total Outcome Guarantee' for performance, quality, and customer satisfaction, rather than just selling licenses or seats.

AI-extracted from public sources. May contain errors. ·

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Use Cases & Target Users

Use Cases

Customer Support

Automation

Data Analysis

Best For

Automating customer support for large enterprises

Improving CX across multiple channels

Reducing customer service costs with guaranteed outcomes

Handling high-volume customer inquiries 24/7

Scaling customer support for global operations

Company Size

MEDIUM

ENTERPRISE

Fit Score

Complexity

Intermediate

Target Team Size

LARGE_TEAM

Target Skill Level

INTERMEDIATE

Key Features

AI Chat Assistant for personalized conversations

AI Voice Assistant for end-to-end issue resolution

AI Email Assistant for scaled, on-brand responses

Multimodal capability for seamless channel switching (chat, voice, image)

Operational AI for continuous performance optimization

Agent Assist for expert guidance to human operators

Technical Specifications

API Available

SDK Available

MCP Compatible

Open Source

Team Features

SSO/Enterprise

Webhook Support

Has Demo

Function Calling

Browser Extension

Sandbox Mode

Audit Logs

Free Plan

No Signup

Works Offline

Requires Host App

Framework

MCP Server

IDE Plugin

Inference API

SCIM Provisioning

Developer Access

API

ENTERPRISE

Deployment:

CLOUD

Compliance, Privacy & Trust

GDPR (as claimed): No

SOC 2 (as claimed): Yes

HIPAA (as claimed): No

Trains on user data: No

Pros

+Guaranteed CX outcomes with a Total Outcome Guarantee
+Rapid deployment in 30 days or less
+Seamless AI and human agent integration
+Omnichannel support including chat, voice, email, and image sharing
+Continuously optimized AI performance by CX experts
+Supports 50+ languages for global reach
+Enterprise-grade security with SOC 2 Type II and HIPAA compliance

Limitations

-Pricing is usage-based and can incur additional charges for dedicated human teams or custom integrations
-Requires significant volume to justify enterprise-level investment
-No explicit free trial, only a proof of value setup
-No self-service AI-only option — always includes human oversight