basjoo
Controllable AI customer support for modern product teams
Quick Answer
AIBasjoo is an open-source AI customer support platform for self-hosting. It integrates RAG knowledge bases and multi-provider LLM agents, supporting English and Chinese. Best for product teams automating help centers and engineering teams building extensible FastAPI + Next.js + Qdrant architectures. Open-source.
Basjoo is an open-source AI customer support platform that combines RAG knowledge bases, multi-provider LLM agents, and an embeddable chat widget. It offers an admin console for managing knowledge, sessions, and users. Designed for self-hosting, it provides a flexible solution for product teams.
Basjoo provides a self-hosted, open-source support command center with a clear FastAPI + Next.js + Qdrant architecture, allowing teams to deploy quickly and replace components deliberately.
Decision Intelligence
Best For
AIType
Starting Price
$0/mo
Free Trial
No
Credit Card
Not Required
Free Plan
Yes
Dimension Scores
· 5.1 avgHow good it is, across universal quality axes
Task Scores
· 6.2 avgWhat it can do, per category it works in · showing 10 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Requires Docker for deployment
- -LLM inference and embedding calls rely on external APIs
- -Minimum system requirements for CPU, RAM, and disk space
LLM provider for AI agent responses
LLM provider for AI agent responses
LLM provider for AI agent responses
LLM provider for AI agent responses
LLM provider for AI agent responses
LLM provider for AI agent responses
Vector database for semantic retrieval
Database for data storage (via pgvector)
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages3 content types2 languagesTextChatbotDocumentEnglishChinese+6 more
Output Languages
Content Types
Accepts
Produces
Frequently Asked Questions
Trust Score
Insufficient data
Not enough verifiable data to score yet
Confidence: High
Reflects publicly available data, not an independent audit
No published data
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.