BOTfriends X

BOTfriends X

Verified
AI-Native

Multi AI Agent Plattform für Voicebot, Chatbot & E-Mail

GDPR
EU AI Act: Limited
No training on your data
Instant deletion
Global
+7
Last updated: Nov 10, 2026
Paid
Visit Site
More
botfriends.de

Quick Answer

AI

BOTfriends X is a multi-agent system for enterprise customer service teams to build and manage AI agents. It enables end-to-end automation across voice and text channels, integrating with existing CRM and ERP systems. Best for companies with high service volumes seeking secure, compliant AI. Paid.

About BOTfriends XAI

BOTfriends X is a multi-agent platform for customer service teams to create, control, and analyze powerful voice and text agents. It orchestrates specialized AI agents with business logic for end-to-end automation across various channels. The platform is designed for enterprise-grade security and performance, integrating deeply into existing system landscapes.

AI-extracted from public sources. May contain errors. Methodology · Report an error
What Makes BOTfriends X UniqueAI

BOTfriends X combines generative LLM capabilities for empathetic customer discovery with deterministic, rule-based state machines for error-free system transactions, ensuring reliable and hallucination-free automation.

Decision Intelligence

Best For

AI
Enterprise service teams needing to scale automation across voice, chat, and email
Organizations requiring secure, compliant (DSGVO, EU AI Act) AI solutions
Businesses looking to integrate AI agents deeply into existing CRM, ERP, and payment systems
Customer service teams aiming to increase agent productivity and reduce handling times
Pricing Overview

Type

Paid

Starting Price

$2795.02/mo

Billing Cycle

Monthly

Free Trial

No

Credit Card

Not Required

Free Plan

No

Dimension Scores

· 4.9 avg

How good it is, across universal quality axes

Ease of Use2/10
Customization5/10
Support6/10
Integration5/10
Compliance & Data Protection4/10
Performance5/10
Planning Quality7/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 6.7 avg

What it can do, per category it works in · showing 9 of 10 tasks scoring 5+

Workflow Building8/10
Api Connectivity8/10
Monitoring Logging8/10
Multi Step Chains8/10
Trigger Variety7/10
Conditional Logic7/10
Autonomous Execution7/10
Action Library6/10
Error Handling5/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Chat
Voice
Automation
Memory
RAG
Data Analysis
Translation
Text-to-Speech
Categories
Customer Support
Automation Agents
AI Chatbot
Voice Speech
Email Communication
Integrations & Connections
9 connections
B
P
+5
Perplexity
Perplexity

Accurate AI that works for your team.

GW
Google WorkspaceNative

Integration for Google Workspace

HU
HubSpotNative

Integration for HubSpot CRM

MT
Microsoft TeamsNative

Integration for Microsoft Teams communication

SA
SalesforceNative

Integration for Salesforce CRM

WH
WhatsAppNative

Integration for WhatsApp messaging

CR
CRMAPI

Integration with CRM systems

ER
ErpAPI

Integration with ERP systems

Auto-updated

Fit Score

Complexity

Advanced

Company Size

Medium
Enterprise

Team Size

Large Team

Skill Level

Expert
Features
Multi-agent orchestration with central routing
Hybrid AI combining generative and rule-based logic
Omnichannel support (Voice, Chat, E-Mail, SMS)
Knowledge AI with intelligent chunking and factual cross-checking
AI Copilot for automated ticket classification and response generation
Role-based access control and audit logs
Technical Capabilities
SDK Available (unknown)
MCP Compatible (unknown)
Multi-Agent
Human-in-Loop
Team Features
Webhook Support (unknown)
Has Demo
Function Calling
Sandbox Mode (unknown)
Audit Logs
No Signup
Works Offline
Requires Host App
Framework
MCP Server

Deployment

Cloud
Authentication
OAuth
Google
Microsoft
Developer Access
API
Public
REST
Compliance, Privacy & Trust
GDPR: Stated by vendor
SOC 2: No info available
HIPAA: No info available
Trains on user data: No
Data deletion: Instant
Model isolation: Shared
Human review:
Recommended

Compliance audit trail

2 events
  1. EU AI Act

    Commitment to EU AI Act compliance.

    10mo ago · 2026 · source

  2. GDPR

    Full GDPR compliance and EU hosting.

    10mo ago · 2026 · source

Tech Specs
Response time (est.):
Moderate

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Powered By
Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Supported Tools
RAG / Vector Search
Pricing Plans
Platform
$2795.02/month
  • Access to advanced AI Agent Platform
  • Scalable multi-agent orchestration
  • Omnichannel support (Voice, Chat, E-Mail)
  • Knowledge AI with factual cross-checking
  • Role-based access control
  • DSGVO & EU AI Act compliant
  • Looking for more BOTfriends X alternatives?

    Explore our complete list of alternatives with filters for free, cheaper, and higher-rated options.

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    User Reviews

    No reviews yet. Be the first to review!

    Who It's For
    1 roles
    Customer Service Representatives
    Platform, Content & Languages
    3 content types
    2 languages
    TextEmailChatbotEnglishGerman+7 more

    Output Languages

    German
    English
    French

    Content Types

    Text
    Email
    Chatbot

    Accepts

    Text
    Audio
    URL
    Document
    API

    Produces

    Text
    Audio
    Languages: English, German

    Frequently Asked Questions

    What can BOTfriends X do?

    BOTfriends X can: Multi-agent orchestration with central routing, Hybrid AI combining generative and rule-based logic, Omnichannel support (Voice, Chat, E-Mail, SMS), Knowledge AI with intelligent chunking and factual cross-checking. Best for: Enterprise service teams needing to scale automation across voice, chat, and email.

    How much does BOTfriends X cost?

    BOTfriends X is a paid tool starting from $2795.02/month.

    Is BOTfriends X free?

    No, BOTfriends X is a paid tool. Check the official pricing page for current plans.

    What makes BOTfriends X unique?

    BOTfriends X combines generative LLM capabilities for empathetic customer discovery with deterministic, rule-based state machines for error-free system transactions, ensuring reliable and hallucination-free automation.

    Does BOTfriends X have an API?

    Yes, BOTfriends X offers a public API for developers to integrate its capabilities into custom applications and workflows.

    What platforms does BOTfriends X support?

    BOTfriends X is available on web and API.

    What languages does BOTfriends X support?

    BOTfriends X supports 2 languages: English, German.

    Does BOTfriends X work offline?

    No, BOTfriends X requires an active internet connection to function.

    Who is BOTfriends X for?

    BOTfriends X is designed for Enterprise service teams needing to scale automation across voice, chat, and email; Organizations requiring secure, compliant (DSGVO, EU AI Act) AI solutions; Businesses looking to integrate AI agents deeply into existing CRM, ERP, and payment systems.

    Trust Score

    60/100

    Good

    Based on 8 data signals

    Evidence: 5 of 11 expected facts verified · highest possible score 60

    Evidence strength: Strong

    Reflects publicly available data, not an independent audit

    Compliance & Verified38/38
    VerifiedYes
    GDPRYes
    EU AI ActYes
    Human ReviewYes
    Human-in-the-loopYes
    Operational25/25
    Data ResidencyEU
    Reliability0/10

    No published data

    Market Proof10/10
    Notable CustomersRoche, Villeroy & Boch, Lascana
    Company17/17
    Company ListedYes
    Health—

    Not yet checked

    AI-Assisted Data

    Some details are AI-generated estimates — verify with the vendor.

    AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique

    How we source data

    AI Governance & Regulatory Disclosures

    Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

    EU AI Act Risk Tier
    Limited (Article 50 transparency)
    EU AI Act Article 50 Disclosure
    At least one sub-paragraph satisfied
    §50.1 Provider
    Chatbot disclosure

    Switching & Migration

    Migration Difficulty
    Significant Effort
    Support:
    Email
    Phone
    Help Center
    Knowledge Base
    Documentation
    Quick Stats
    MemoryLong Term
    PlanningAdvanced
    Base ModelGPT-4o mini +1
    PlatformsWeb, API
    Setup TimeWeeks
    VerifiedNov 2026
    Company & Links
    Company NameBOTfriends GmbH
    Founded2017
    Based inGermany