Duve
Personalized hospitality, at scale.
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Quick Answer
AIDuve is a guest experience platform for the hospitality industry. It integrates online check-in, a guest app, and AI communication tools to personalize guest interactions. Best for independent hotels and multi-brand groups seeking to streamline operations for reception-free properties. Paid plans are available.
Duve is a unified hotel guest experience platform that combines rich guest insights with AI to make every guest feel like your only one. It offers online check-in, a branded guest app, AI-powered communication, and upsells. Duve helps hospitality teams create personalized interactions, strengthen guest relationships, and operate more efficiently.
Duve is the first SaaS company in the hospitality industry to achieve both ISO 27001 and ISO 27701 certifications, ensuring high-level data security and privacy. Its AI agents are specifically built for hospitality, answering guest questions in over 100 languages using reservation data and escalating when not confident.
Decision Intelligence
Best For
AIType
Starting Price
$120/mo
Billing Cycle
Monthly
Free Trial
No
Credit Card
Not Required
Free Plan
No
Dimension Scores
· 4.9 avgHow good it is, across universal quality axes
Task Scores
· 6.8 avgWhat it can do, per category it works in · showing 9 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -SOC 2 Type II report is available under NDA, requiring a request for access (Trust Center)
- -AI agents have no access to nightly rate, total price, payment status, payment method, or package inclusions (DuveAI Details)
- -AI agents automatically escalate billing and rate questions to staff (DuveAI Details)
- -Automated translations currently support up to 20 languages, with more continually added
PMS and channel manager integration
Mobile keys and key dispenser integration
PMS and channel manager integration
PMS and channel manager integration
Mobile keys and key dispenser integration
PMS and channel manager integration
PMS and channel manager integration
PMS and channel manager integration
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
Demo
Open demoCompliance audit trail
1 event- SOC 2
SOC 2 Type II compliance achieved, independently tested and attested by PrescientSecurity.
1yr ago · 2025-09-17 · source
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Pricing verified from the vendor pricing page.
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User Reviews
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages3 content types2 languagesTextEmailChatbotEnglishFrench+3 more
Output Languages
Content Types
Accepts
Produces
Frequently Asked Questions
What can Duve do?
Duve can: Online check-in and check-out coordination, Branded guest app with digital keys, AI-powered guest communication hub with live translations, Personalized upsells and mobile ordering. Best for: Independent hotels and multi-brand hotel groups.
How much does Duve cost?
Duve is a paid tool starting from $120/month.
Is Duve free?
No, Duve is a paid tool. Check the official pricing page for current plans.
What makes Duve unique?
Duve is the first SaaS company in the hospitality industry to achieve both ISO 27001 and ISO 27701 certifications, ensuring high-level data security and privacy. Its AI agents are specifically built for hospitality, answering guest questions in over 100 languages using reservation data and escalating when not confident.
What platforms does Duve support?
Duve is available on web and mobile.
What languages does Duve support?
Duve supports 2 languages: English, French.
Does Duve work offline?
No, Duve requires an active internet connection to function.
Who is Duve for?
Duve is designed for Independent hotels and multi-brand hotel groups; Vacation rental and short-term rental operators; Hostels and apart-hotels.
Trust Score
Excellent
Based on 13 data signals
Evidence: 8 of 11 expected facts verified
Evidence strength: Strong
Reflects publicly available data, not an independent audit
No published data
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.