Libredesk
Modern Open Source Omnichannel Customer Support Desk.
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Quick Answer
AILibredesk is an open-source, self-hosted customer support platform for businesses needing a unified inbox. It supports live chat, email, and WhatsApp, and offers AI assistance for drafting replies. Best for customer support teams seeking a free, self-hosted solution with granular control over permissions. Open-source and self-hosted.
Libredesk is an open-source, self-hosted omnichannel customer support desk that unifies live chat, email, and WhatsApp conversations. It includes AI assistance for drafting replies and summarizing conversations, along with features like automations, granular permissions, and SLA management. Free and self-hosted, it offers a comprehensive solution for customer support teams.
Libredesk is a completely free and open-source omnichannel customer support desk that can be self-hosted, offering all features without paid tiers.
Decision Intelligence
Best For
AIType
Starting Price
$0/mo
Free Trial
No
Credit Card
Not Required
Free Plan
Yes
Dimension Scores
· 4.6 avgHow good it is, across universal quality axes
Task Scores
· 6.7 avgWhat it can do, per category it works in · showing 9 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -No hosted version provided by the vendor (only self-hosted or third-party deploy)
Connects via Meta Cloud API for messaging
Required database for data storage
Required for caching and real-time operations
SSO login provider
SSO login provider
OpenID Connect provider for SSO
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
Demo
Open demoThe Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
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User Reviews
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages3 content types3 languagesTextEmailChatbotEnglishSpanish+4 more
Content Types
Accepts
Produces
Frequently Asked Questions
What can Libredesk do?
Libredesk can: Omnichannel inbox for live chat, email, and WhatsApp, Embeddable live chat widget for websites, WhatsApp integration via Meta Cloud API, AI Assistant for automated chat responses and knowledge base grounding. Best for: Customer support teams seeking a free, self-hosted solution.
How much does Libredesk cost?
Libredesk is open source and free to self-host. Cloud hosting options may have separate pricing.
Is Libredesk free?
Yes, Libredesk is open source and free to self-host. Managed hosting may carry separate costs.
What makes Libredesk unique?
Libredesk is a completely free and open-source omnichannel customer support desk that can be self-hosted, offering all features without paid tiers.
Does Libredesk have an API?
Yes, Libredesk offers a public API for developers to integrate its capabilities into custom applications and workflows.
What platforms does Libredesk support?
Libredesk is available on web and API.
What languages does Libredesk support?
Libredesk supports 3 languages: English, Spanish, German.
Does Libredesk work offline?
Yes, Libredesk supports offline use — you can run it without an active internet connection.
Who is Libredesk for?
Libredesk is designed for Customer support teams seeking a free, self-hosted solution; Businesses needing a unified inbox for multiple communication channels; Teams that need granular control over agent permissions and workflows.
Trust Score
Insufficient data
Not enough verifiable data to score yet
Evidence: 2 of 11 expected facts verified
Evidence strength: Strong
Reflects publicly available data, not an independent audit
No published data
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.