Parloa
AI agent management platform for contact centers
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Quick Answer
Parloa is an AI agent management platform for enterprise contact centers, designed to handle millions of customer conversations instantly in any language. It holds ISO 27001:2022, SOC 2 Type 2 and HIPAA certifications. It serves industries such as financial services, insurance, retail and travel.
Parloa is an AI agent management platform designed for enterprise customer service, enabling organizations to manage millions of conversations in any language. It helps eliminate wait times, improve customer loyalty, and unlock new revenue streams. The platform orchestrates the full AI agent lifecycle, from design and testing to scaling and optimization.
Parloa is the only customer-facing, agentic AI platform to earn SAP's endorsed app premium certification, ensuring seamless integration with SAP systems for enterprise customer service. It also features a Performance Flywheel for continuous self-improvement of AI agents and a Personal Agent Middleware to handle requests from personal AI agents securely.
Decision Intelligence
Best For
AIType
Dimension Scores
· 6.1 avgHow good it is, across universal quality axes
Task Scores
· 7.8 avgWhat it can do, per category it works in · showing 10 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
AI that’s purpose-built for CX — connecting customer intent to the people, systems and workflows that resolve, automate and deliver customer experiences.
Integrates with existing CCaaS platforms
Integrates with existing CCaaS platforms
Integrates with existing CCaaS platforms
Integrates with existing CCaaS platforms
Integrates with existing CCaaS platforms
Integrates with existing CCaaS platforms
Endorsed app premium certification for SAP
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
Compliance audit trail
1 event- BSI C5
Conducted a legal assessment in relation to SGB V Cloud Computing Service and the non-applicability of C5:2020 to Parloa´s services.
1yr ago · 2025-06-10 · source
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages2 content types2 languagesTextChatbotEnglishGerman+4 more
Output Languages
Content Types
Accepts
Produces
Frequently Asked Questions
What can Parloa do?
Parloa can: Manages millions of conversations instantly, Supports multiple languages for global reach, Eliminates customer wait times, Transforms customer interactions into relationships. Best for: Enterprise customer service teams with high inbound call or chat volume.
How much does Parloa cost?
Parloa uses enterprise pricing. Contact their sales team for a custom quote.
Is Parloa free?
No, Parloa is a paid tool. Pricing is custom — contact their sales team for a quote.
What makes Parloa unique?
Parloa is the only customer-facing, agentic AI platform to earn SAP's endorsed app premium certification, ensuring seamless integration with SAP systems for enterprise customer service. It also features a Performance Flywheel for continuous self-improvement of AI agents and a Personal Agent Middleware to handle requests from personal AI agents securely.
Does Parloa have an API?
Yes, Parloa offers an API on its enterprise plan. Contact their sales team for access.
What platforms does Parloa support?
Parloa is available on web and API.
What languages does Parloa support?
Parloa supports 2 languages: English, German.
Who is Parloa for?
Parloa is designed for Enterprise customer service teams with high inbound call or chat volume; Companies in retail, insurance, travel & hospitality, banking, telco, healthcare, and utilities industries; Enterprises looking to replace traditional IVR systems with natural language understanding.
Trust Score
Excellent
Based on 14 data signals
Evidence: 8 of 11 expected facts verified
Evidence strength: Strong
Reflects publicly available data, not an independent audit
No published data
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.