Thena
Resolve customer issues, right where they start.
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Quick Answer
AIThena is an AI-native customer support platform for B2B teams using multiple communication channels. It integrates with Slack, Discord, and Microsoft Teams to automate responses and ticket creation. Best for B2B support teams aiming to centralize customer data and streamline workflows. Offers a freemium plan.
Thena is an AI-native platform designed for B2B customer support, unifying Slack, email, and chat to route, respond, and resolve issues in one flow. It leverages AI agents to automate repetitive tasks, create tickets, and escalate issues instantly. The platform offers multi-channel support, auto-triage, knowledge base management, and workflow automation.
Thena is purpose-built for B2B customer support, integrating AI natively to handle routine tasks and complex issues across multiple communication channels like Slack, email, and chat, with a focus on account context and workflow automation.
Decision Intelligence
Best For
AIType
Starting Price
$0/mo
Free Trial
No
Credit Card
Not Required
Free Plan
Yes
Dimension Scores
· 5.4 avgHow good it is, across universal quality axes
Task Scores
· 7.2 avgWhat it can do, per category it works in · showing 10 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Starter plan is limited to 5 user seats and 1,000 tickets/month
- -API and Webhooks are limited on Starter and Standard plans
- -Unlimited MCP is only available on the Enterprise plan
- -Enterprise security features are exclusive to the Enterprise plan
- -AI agent custom deployments are only available on the Enterprise plan
The HubSpot Customer Platform — software & tools for your business
Project Management for the AI Era
The system for product development — for teams and agents
Purpose-Built AI Agents. One CX Platform.
Synchronize contacts and companies for seamless customer data management.
Synchronize accounts and contacts for seamless customer data management.
Connect Thena tickets with Jira issues for project management.
Connect Thena tickets with Linear issues for project management.
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Pricing verified from the vendor pricing page.
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The Agentic Support Platform
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages3 content types1 languagesTextEmailChatbotEnglish+4 more
Content Types
Accepts
Produces
Frequently Asked Questions
What can Thena do?
Thena can: Omni-channel support (Slack, Email, Chat, MS Teams, Discord), AI-powered ticket detection, summaries, and tagging, AI agent studio for custom deployments and workflows, Model Context Protocol (MCP) integration for AI models. Best for: B2B teams managing customer support across multiple channels.
How much does Thena cost?
Thena offers a free plan, with paid plans starting from $29 (billed annually).
Is Thena free?
Thena offers a free plan with limited features. Paid upgrades are available for advanced usage.
What makes Thena unique?
Thena is purpose-built for B2B customer support, integrating AI natively to handle routine tasks and complex issues across multiple communication channels like Slack, email, and chat, with a focus on account context and workflow automation.
Does Thena have an API?
Yes, Thena offers a public API for developers to integrate its capabilities into custom applications and workflows.
What platforms does Thena support?
Thena is available on web, API, Slack, and Microsoft Teams.
What languages does Thena support?
Thena supports English.
Who is Thena for?
Thena is designed for B2B teams managing customer support across multiple channels; Support teams looking to automate repetitive tasks with AI agents; Organizations needing to centralize customer data and activity.
Trust Score
Very Good
Based on 9 data signals
Evidence: 7 of 11 expected facts verified · highest possible score 75
Evidence strength: Strong
Reflects publicly available data, not an independent audit
No published data
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.