Zoom Virtual Agent
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Quick Answer
AIZoom Virtual Agent is a conversational chatbot for customer service automation. It supports English, Spanish, French, German, Italian, Japanese, and Korean languages. Best for enterprise organizations looking to enhance customer support efficiency. Pricing is available for enterprise clients.
Zoom Virtual Agent is an AI-powered conversational chatbot designed to enhance customer service by automating responses and resolving common inquiries. It integrates with Zoom's Contact Center and other business applications to provide efficient support. The agent is part of Zoom's broader AI suite, offering intelligent automation for customer experience teams.
Zoom Virtual Agent is deeply integrated within the Zoom ecosystem, including Zoom Contact Center, offering a unified platform for customer experience. It leverages Zoom's AI capabilities to provide intelligent, automated support and can be deployed across various channels.
Decision Intelligence
Best For
AIType
Dimension Scores
· 6.1 avgHow good it is, across universal quality axes
Task Scores
· 6.8 avgWhat it can do, per category it works in · showing 9 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
Purpose-Built AI Agents. One CX Platform.
Integrates with Microsoft products
Integrates with ServiceNow for IT service management
Integrates with Google products
Integrates with Oracle products
Native Salesforce.com integration for productivity
Integrates with Atlassian products
Out-of-the-box integration to Contact Center as a Service solutions
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
Region restricted in:
Compliance audit trail
10 events- ISO 27001
ISO 27001 Certified
10mo ago · 2026 · source
- ISO 27017
ISO 27017 / 18 Certified
10mo ago · 2026 · source
- ISO 27701
ISO 27701 Certified
10mo ago · 2026 · source
- SOC 2
SOC 2 Type 2 report covering Security, Availability, Confidentiality, and Privacy
10mo ago · 2026 · source
- HITRUST
SOC 2 Type 2 report that includes controls relevant to HITRUST
10mo ago · 2026 · source
- CSA STAR
CSA STAR Level 2 Registry of security and compliance controls for cloud service offerings
10mo ago · 2026 · source
- Cyber Essentials
UK Cyber Essentials Plus UK Government information security assurance scheme
10mo ago · 2026 · source
- BSI C5
BSI C5 Security of cloud services that leverages internationally recognized security standards
10mo ago · 2026 · source
- PCI DSS
PCI DSS compliant solution for Zoom Phone and Zoom Contact Center leveraging an integration with PCIpal
10mo ago · 2026 · source
- FedRAMP
FedRAMP Moderate US Government security standard for cloud products and service
10mo ago · 2026 · source
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages2 content types16 languagesTextChatbotEnglishSpanish+16 more
Output Languages
Content Types
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Frequently Asked Questions
What can Zoom Virtual Agent do?
Zoom Virtual Agent can: Automated customer support, Conversational chatbot, Integration with Zoom Contact Center, Resolves common inquiries. Best for: Customer Experience teams delivering impactful customer service.
How much does Zoom Virtual Agent cost?
Zoom Virtual Agent uses enterprise pricing. Contact their sales team for a custom quote.
Is Zoom Virtual Agent free?
No, Zoom Virtual Agent is a paid tool. Pricing is custom — contact their sales team for a quote.
What makes Zoom Virtual Agent unique?
Zoom Virtual Agent is deeply integrated within the Zoom ecosystem, including Zoom Contact Center, offering a unified platform for customer experience. It leverages Zoom's AI capabilities to provide intelligent, automated support and can be deployed across various channels.
Does Zoom Virtual Agent have an API?
Yes, Zoom Virtual Agent offers a public API for developers to integrate its capabilities into custom applications and workflows.
What platforms does Zoom Virtual Agent support?
Zoom Virtual Agent is available on web, desktop, API, and mobile.
What languages does Zoom Virtual Agent support?
Zoom Virtual Agent supports 16 languages including English, Spanish, French, German, Indonesian, and more.
Who is Zoom Virtual Agent for?
Zoom Virtual Agent is designed for Customer Experience teams delivering impactful customer service; Small and midsize businesses seeking to automate support; Enterprise organizations looking to enhance customer support efficiency.
Trust Score
Excellent
Based on 11 data signals
Evidence: 8 of 11 expected facts verified
Evidence strength: Strong
Reflects publicly available data, not an independent audit
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.