Kindly
AI Support that takes care. Most don't. Kindly knows the difference.
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Quick Answer
AIKindly is an AI support platform for customer service teams. It supports English, Norwegian, and Swedish, and integrates with web and mobile platforms. Best for European brands needing multilingual support and banks requiring auditable conversations. Pricing is enterprise-level.
Kindly is an AI support platform that automates customer service interactions across chat, voice, and social messaging. It uses machine learning to deliver accurate, on-brand, and natural responses, grounded in verified business data. The platform is designed for customer support teams to build and manage conversation flows visually without coding.
Kindly is built for customer support experts to visually design conversation flows and connect knowledge bases without writing code or relying on IT, enabling rapid deployment and content updates. It also offers fixed-price contracts based on expected annual sessions, avoiding surge pricing or penalties for high automation.
Decision Intelligence
Best For
AIType
Dimension Scores
· 6.3 avgHow good it is, across universal quality axes
Task Scores
· 6.7 avgWhat it can do, per category it works in · showing 9 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Kindly Plus and Kindly GPT features may require processing personal data outside the EU, depending on client configuration
- -Custom integration work may incur additional cost-based fees (Terms of Service)
- -Certain internal operational data is excluded from export to protect trade secrets or intellectual property (Terms of Service)
- -The service is provided "as is" and the right to use is not tied to a specific version or functionality at a certain time (Terms of Service)
- -Resolution times for critical errors can be up to one business day, and serious errors up to three business days (Terms of Service)
Email & SMS Marketing Platform
AI for customer service and support
Integrates with Slack for conversational AI.
Integrates with Facebook Messenger for customer support.
Integrates with Giphy for rich media in conversations.
Integrates with Zendesk for helpdesk support.
Integrates with Salesforce for CRM.
Integrates with Dixa for customer service.
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
Compliance audit trail
5 events- GDPR
Terms of Service updated, including GDPR provisions for Data Controller/Processor roles and Data Access, Portability and Switching.
9mo ago · 2026-01-22 · source
- Subprocessors
Subprocessors list updated.
9mo ago · 2026-01-21 · source
- GDPR
Website Privacy Policy updated, outlining data collection, usage, legal basis, cookies, data sharing, international transfers, data retention, and GDPR rights for website visitors.
1yr ago · 2025-08-28 · source
- GDPR
Cookie Policy updated, explaining cookie usage, types, purposes, providers, and management options.
1yr ago · 2025-06-12 · source
- GDPR
Privacy Policy (for customers) updated, detailing data collection, usage, sharing, international transfers, legal bases for processing, and user rights under GDPR.
1yr ago · 2025-02-05 · source
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
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User Reviews
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages3 content types2 languagesTextChatbotSocial MediaEnglishNorwegian+4 more
Output Languages
Content Types
Publishes to
Accepts
Produces
Frequently Asked Questions
What can Kindly do?
Kindly can: Multilingual support for 100+ languages, Visual conversation flow builder, Integration with CRM, helpdesk, and order management systems, Automatic data masking and anonymization. Best for: AI Support Leaders managing high-volume customer service operations.
How much does Kindly cost?
Kindly uses enterprise pricing. Contact their sales team for a custom quote.
Is Kindly free?
No, Kindly is a paid tool. Pricing is custom — contact their sales team for a quote.
What makes Kindly unique?
Kindly is built for customer support experts to visually design conversation flows and connect knowledge bases without writing code or relying on IT, enabling rapid deployment and content updates. It also offers fixed-price contracts based on expected annual sessions, avoiding surge pricing or penalties for high automation.
Does Kindly have an API?
Yes, Kindly offers a public API for developers to integrate its capabilities into custom applications and workflows.
What platforms does Kindly support?
Kindly is available on web, mobile, and API.
What languages does Kindly support?
Kindly supports 2 languages: English, Norwegian.
Does Kindly work offline?
No, Kindly requires an active internet connection to function.
Who is Kindly for?
Kindly is designed for AI Support Leaders managing high-volume customer service operations; European brands needing multilingual support across various markets; Customer service teams looking to automate repetitive queries.
Trust Score
Excellent
Based on 13 data signals
Evidence: 9 of 11 expected facts verified
Evidence strength: Strong
Reflects publicly available data, not an independent audit
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.