Moveworks
Enterprise-grade AI
Autonomous agent platform
Customizable AI agents
Comprehensive security
Multi-departmental support
AI that gets work done. The AI Assistant platform for your entire workforce.
Autonomous
Customer Support
GPT-5.2
ENTERPRISE
ADVANCED Complexity
HYBRID
Last updated: Apr 15, 2026
moveworks.com
Quick Answer
Moveworks is an enterprise AI Assistant platform that automates employee support and tasks across various departments like IT, HR, and Finance. It uses an advanced Reasoning Engine and customizable AI agents to provide instant answers and complete multi-step workflows across business applications, enhancing productivity and employee experience for large organizations.
Decision Intelligence
Best For
ITSM automation
Employee self-service and support
HR process automation
Finance workflow optimization
Digital transformation initiatives
Not Ideal For
Individuals or very small businesses due to its enterprise focus
Highly specialized niche tasks requiring deep human empathy or subjective judgment
Organizations without a significant existing tech stack to integrate with
Use cases requiring direct interaction with social media platforms for publishing or management
Fit Score
Complexity
ADVANCED
Company Size
ENTERPRISE
Team Size
INDIVIDUAL
SMALL_TEAM
LARGE_TEAM
Skill Level
BEGINNER
INTERMEDIATE
EXPERT
About Moveworks
Moveworks is an enterprise AI Assistant platform that unifies siloed content systems and business applications across IT, HR, Finance, Sales, Marketing, and Engineering. It provides context-aware search and end-to-end task automation, powered by a sophisticated Reasoning Engine. The platform allows enterprises to build and deploy customizable AI agents to streamline complex workflows and enhance employee productivity.
What Makes Moveworks Unique
Moveworks stands out with its superior agentic AI Reasoning Engine that autonomously understands, plans, executes, and adapts to complete complex requests across an organization's unique workflows. It offers an AI Agent Marketplace and Agent Studio for easy building and deployment of custom agents, delivering rapid time to value without extensive model tuning.
Capabilities
Multi-step reasoning
Task automation
Enterprise search
Workflow orchestration
Knowledge management
AI agent building
Context retention
Natural language understanding
Task Categories
Pros
- +Superior agentic AI reasoning for complex tasks
- +Faster time to value with built-in use cases
- +Easy-to-build and deploy customizable AI agents
- +Omnichannel and multilingual support
- +Comprehensive enterprise-grade security and compliance
- +Unifies siloed content and business applications
Limitations
- -Primarily designed for large enterprises, potentially overkill for smaller organizations
- -Requires integration with existing enterprise applications for full value
- -Custom agent building may require developer expertise
- -No explicit mention of direct social media management features
Frequently Asked Questions
Your Actions
Dimension Scores
Ease of Use6/10
Output Quality9/10
Value for Money7/10
Customization6/10
Support7/10
Integration8/10
Task Scores
Auto Resolution
9
Ticket Management
8
Escalation Rules
8
Multi Channel Support
8
Customer Satisfaction
8
Knowledge Base
7
Sentiment Analysis
7
Response Templates
7
Trust Score
100/100
Excellent
Based on 10 verified signals
Trust Signals
Verified CompanyMoveworks, Inc.
Notable CustomersToyota North America, BambooHR, Instacart +7
User Base1M-10M
Funding$315 million
Team Size201-500
Uptime SLA24-hour SLA for providing new data in the API response
GDPR CompliantYes
SOC 2 CertifiedYes
HIPAA CompliantYes
Data ResidencyUS, EU, Canada, Australia
Quick Stats
Agent TypeAutonomous
CategoryCustomer Support
PlatformsWEB, API, SLACK
Views1
Reviews0
LaunchedJan 2016
Setup Time8wks
Status
active
Company & Links