Convin.ai
AI Agent Platform for Customer Conversations
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Quick Answer
Convin.ai is an AI agent platform that automates customer conversations across sales, support, and collections for B2C contact centers. Its AI Phone Call Agent handles calls with a human-like voicebot, while the Real-Time Assist Agent helps human agents and managers during live calls. The Conversation Intelligence Agent automatically audits and scores 100% of customer conversations. Plans are customized per business, and a manual QA platform is offered free.
Convin.ai is an AI agent platform for B2C contact centers. It automates customer calls with an AI phone call agent, helps human agents and managers in real time, and automatically audits and scores 100% of customer conversations across sales, support, and collections.
Convin combines an AI voice agent, real-time agent assist and automated QA of 100% of customer conversations in one platform, built on its own LLM customized for call centers.
Decision Intelligence
Best For
Type
Dimension Scores
· 4.6 avgHow good it is, across universal quality axes
Task Scores
· 7.2 avgWhat it can do, per category it works in · showing 10 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Evaluation services are provided "AS IS" and "AS AVAILABLE" without warranties or service-level commitments (Terms & Conditions)
- -AI outputs may occasionally be incomplete, inaccurate, misleading, or inappropriate (Terms & Conditions)
- -Customer is responsible for determining appropriate human review and oversight for AI outputs (Terms & Conditions)
- -Customer must not rely solely on AI outputs for decisions with legal or similarly significant effects (Terms & Conditions)
- -AI outputs do not constitute professional advice (Terms & Conditions)
- -Customer is responsible for obtaining all necessary consents for recording and automated communications (Terms & Conditions)
- -Convin does not guarantee uninterrupted or error-free service (Terms & Conditions)
Complexity
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Deployment
Compliance audit trail
1 event- GDPR
Privacy Policy updated to include GDPR compliance details.
8mo ago · 2026-02-05 · source
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages4 content types1 languagesTextAudioChatbotEnglish+6 more
Output Languages
Content Types
Publishes to
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Frequently Asked Questions
Trust Score
Excellent
Based on 14 data signals
Confidence: High
Reflects publicly available data, not an independent audit
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Limitations
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (Smart Generator + A3 cross-referencing) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.