Duckie
The agentic platform for support teams
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Quick Answer
AIDuckie is an AI-powered customer support platform for support teams to automate conversations and resolve tickets. It integrates with 20+ tools and offers autonomous, assistant, and sub-agents with human-in-the-loop guardrails. Best for support teams looking to scale operations, reduce response times, and free up agents for complex issues. Self-hosted option available.
Duckie is an AI-powered customer support platform that automates conversations, resolves tickets, and helps teams work smarter. It integrates with existing tools and learns from knowledge bases to provide accurate, on-brand responses.
Duckie focuses on building AI that takes actions and resolves issues, rather than just explaining how to do things, enabling support teams to automate complex workflows without requiring engineering help.
Decision Intelligence
Best For
AIType
Dimension Scores
· 6.3 avgHow good it is, across universal quality axes
Task Scores
· 8.4 avgWhat it can do, per category it works in · showing 10 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -SOC 2 compliance is in progress, not yet certified
- -HIPAA and FISMA compliance are not tailored for these services
- -GLBA compliance is not supported
- -All purchases are non-refundable
- -Customer data access is limited to two internal individuals and two third-party vendors
The #1 AI Assistant For Your Meetings
The HubSpot Customer Platform — software & tools for your business
Project Management for the AI Era
The system for product development — for teams and agents
AI for customer service and support
The AI Support Stack Built for B2B
The Agentic Support Platform
Real-time messaging and notifications
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
Demo
Open demoCompliance audit trail
1 event- SOC 2
SOC 2 Type II Certified
10mo ago · 2026 · source
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
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User Reviews
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages3 content types1 languagesTextEmailChatbotEnglish+5 more
Content Types
Accepts
Produces
Frequently Asked Questions
What can Duckie do?
Duckie can: Automated ticket resolution, Backend investigation and issue triaging, Workflow automation with plain English instructions, Centralized agent management. Best for: Support teams looking to scale without increasing headcount.
How much does Duckie cost?
Duckie uses enterprise pricing. Contact their sales team for a custom quote.
Is Duckie free?
No, Duckie is a paid tool. Pricing is custom — contact their sales team for a quote.
What makes Duckie unique?
Duckie focuses on building AI that takes actions and resolves issues, rather than just explaining how to do things, enabling support teams to automate complex workflows without requiring engineering help.
Does Duckie have an API?
Yes, Duckie offers a public API for developers to integrate its capabilities into custom applications and workflows.
What platforms does Duckie support?
Duckie is available on web, API, Slack, Discord, and Microsoft Teams.
What languages does Duckie support?
Duckie supports English.
Does Duckie work offline?
Yes, Duckie supports offline use — you can run it without an active internet connection.
Who is Duckie for?
Duckie is designed for Support teams looking to scale without increasing headcount; Support teams aiming to reduce response times for common inquiries; Support teams wanting to free up agents for complex, high-value conversations.
Trust Score
Excellent
Based on 13 data signals
Evidence: 9 of 11 expected facts verified
Evidence strength: Strong
Reflects publicly available data, not an independent audit
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, Tagline, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.