Birdeye

Birdeye

Verified

AI Coworkers for Multi-location Brands

SOC 2 Type II
GDPR
HIPAA
ISO 27001
Public status page
+7
Last updated: Oct 30, 2026
Enterprise
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Quick Answer

AI

Birdeye is an AI platform for multi-location brands that uses AI coworkers to manage marketing, operations, and customer experience. It is SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliant, ensuring high standards of data security and privacy. Best for enterprise-level businesses in industries like healthcare, retail, and legal. Pricing is custom and available upon request.

About BirdeyeAI

Birdeye is an AI platform for multi-location brands that provides AI coworkers to boost online rankings, improve reputation, engage digitally, and enhance customer experience. It offers solutions for marketing, operations, and customer experience, helping businesses win AI visibility and drive consistent CX. Birdeye is designed for enterprises, offering a unified view of customer interactions and agent orchestration.

What Makes It Unique

Birdeye offers AI Coworkers (Jay, Myna, Robin) that orchestrate specialized AI agents for marketing, operations, and customer experience tasks, providing a unified platform for multi-location brands. It features multi-agent orchestration and publishes its own Model Context Protocol (MCP) server.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

AI
Multi-location brands seeking to improve online visibility and customer experience
Healthcare businesses managing patient reviews and appointments
Real estate companies optimizing local search and client engagement
Retail businesses enhancing online reputation and social presence
Legal firms aiming to attract more clients and streamline operations
Pricing Overview

Type

Enterprise

Free Trial

No

Credit Card

Not Required

Free Plan

No

Dimension Scores

· 6.8 avg

How good it is, across universal quality axes

Ease of Use7/10
Customization7/10
Support6/10
Integration8/10
Compliance & Data Protection8/10
Performance5/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 7.3 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Live Chat8/10
Sentiment Analysis8/10
Escalation Rules8/10
Multi Channel Support8/10
Customer Satisfaction8/10
Ticket Management7/10
Response Templates7/10
Sla Tracking7/10
Auto Resolution6/10
Knowledge Base6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Search
Writing
Summarization
Chat
Data Analysis
Automation
Agent
File Upload
Categories
Marketing General
Customer Support
Social Media
Chatbot Builder
Data Analytics
Limitations
  • -Pricing details are not publicly available and require contacting sales.
  • -Data retention periods are not explicitly stated.
Fit Score

Complexity

Intermediate

Company Size

Medium
Enterprise

Target Team Size

Large Team

Target Skill Level

Intermediate
Technical Specifications
SDK Available (unknown)
MCP Compatible (unknown)
Team Features
Webhook Support
Has DemoOpen demo
Function Calling (unknown)
Sandbox Mode (unknown)
Audit Logs
No Signup (unknown)
Works Offline (unknown)
Requires Host App
Framework
MCP Server
Inference API
Browser Extensions
MCP transport:
Streamable HTTP
Authentication
Single Sign-On
SAML
SCIM
Okta
Microsoft Entra ID
Google Workspace
Auth0
Ping Identity
JumpCloud
Developer Access
Webhooks→ Docs
Deployment:
Cloud
Compliance, Privacy & Trust
GDPR: Stated by vendor
DPA
SOC 2: Stated by vendor
Type II
HIPAA: Stated by vendor
ISO 27001: Stated by vendor
Privacy & data handling
Trains on user data: No
Data retention: Until Deleted
PII handling: Allowed
Data deletion: Upon Request
Human review:
Recommended

Compliance audit trail

6 events
  1. CCPA

    Privacy Policy Last Updated

    1mo ago · 2026-09-30 · source

  2. ISO 27001

    ISO/IEC 27001 certified

    10mo ago · 2026 · source

  3. SOC 2

    SOC 2 Type II certified

    10mo ago · 2026 · source

  4. HIPAA

    HIPAA compliant

    10mo ago · 2026 · source

  5. GDPR

    GDPR compliant

    10mo ago · 2026 · source

  6. CCPA

    CCPA / CPRA compliant

    10mo ago · 2026 · source

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Integrations & Connections
16 connections
B
M
S
+12
Magical
Magical

AI agents ready to run your healthcare operations

Sourcetable
Sourcetable

The spreadsheet for AI analysis and data science

AP
Apple MapsNative

Connects to Apple Maps for listings and visibility.

SA
SalesforceNative

Integrates with Salesforce CRM for customer data.

ZA
ZapierZapier

Connects to Zapier for workflow automation.

GO
GoogleNative

Partnership for optimizing Google presence.

FA
FacebookAPI

Links to Facebook for social media management.

TW
TwitterAPI

Links to Twitter for social media management.

Auto-updated

Trust Score

90/100

Excellent

Based on 14 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38
VerifiedYes
GDPRYes
SOC 2 reportYes
SOC 2 Type IIYes
ISO 27001/27701/42001Yes
HIPAAYes
Human ReviewYes
Operational25/25
Status PageYes
Data ResidencyUS
Reliability0/10

No published data

Market Proof10/10
Notable CustomersSun Auto, Smile Brands, Orkin
Company17/17
Company ListedYes
Team Size900+
User Base100M-500M
FundingSeries C
Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: Best For, Description, Quick Answer, Tagline

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier
Unclassified
Subprocessor List (GDPR Art. 28)
https://birdeye.com/terms/subprocessors/

Switching & Migration

Migration Difficulty
Moderate Effort
Support:
Email
Phone
Support Ticket
Help Center
Knowledge Base
Documentation
Quick Stats
PlatformsWeb, Mobile, API
Integrations14
User Base100M-500M
VerifiedOct 2026
Company & Links
CompanyBirdeye Inc
Founded2012
Based inUnited States
FundingSeries C · $93M
Investors
DocumentationChangelog
All Features
Multi-Agent Orchestration
AI Search Optimization
Review Generation & Management
Listings Optimization
Social Media Management
Marketing Automation
Chatbot AI
Surveys & Insights
Pricing Plans
Enterprise
Custom
  • AI Search Optimization Agent
  • Review Generation
  • Listings Optimization
  • Social Media Management
  • Marketing Automation
  • Chatbot
  • Pricing verified from the vendor pricing page.

    User Reviews

    No reviews yet. Be the first to review!

    Who It's For
    3 roles
    Market Research Analysts and Marketing SpecialistsMarketing ManagersPublic Relations Specialists
    Platform, Content & Languages
    4 content types
    1 languages
    TextEmailSocial MediaEnglish+12 more

    Content Types

    Text
    Email
    Social Media
    Chatbot

    Publishes to

    Facebook
    X
    Instagram
    YouTube

    Accepts

    Text
    URL
    Image
    Audio

    Produces

    Text
    Image
    URL
    Audio
    Video
    Document
    JSON
    Languages: English

    Frequently Asked Questions

    What can Birdeye do?

    Birdeye can: Multi-Agent Orchestration, AI Search Optimization, Review Generation & Management, Listings Optimization. Best for: Multi-location brands seeking to improve online visibility and customer experience.

    How much does Birdeye cost?

    Birdeye uses enterprise pricing. Contact their sales team for a custom quote.

    Is Birdeye free?

    No, Birdeye is a paid tool. Pricing is custom — contact their sales team for a quote.

    What makes Birdeye unique?

    Birdeye offers AI Coworkers (Jay, Myna, Robin) that orchestrate specialized AI agents for marketing, operations, and customer experience tasks, providing a unified platform for multi-location brands. It features multi-agent orchestration and publishes its own Model Context Protocol (MCP) server.

    Does Birdeye have an API?

    Yes, Birdeye offers a public API for developers to integrate its capabilities into custom applications and workflows.

    What platforms does Birdeye support?

    Birdeye is available on web, mobile, and API.

    What languages does Birdeye support?

    Birdeye supports English.

    Who is Birdeye for?

    Birdeye is designed for Multi-location brands seeking to improve online visibility and customer experience; Healthcare businesses managing patient reviews and appointments; Real estate companies optimizing local search and client engagement.